Spotfire Platform Admin

Job Description:

Key deliverables:

• 5+ years of experience in Spotfire implementation and administration.

• Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies

• Incident, problem and service outage management

• service request fulfillment/Project provisioning

• Connections/sources, tools/capabilities

• Environment set-up

• Install, configure and maintain base software

• Patch & Release Management

• Security Management

• Provide 24x7 production system support

• Document and maintain work-instructions

• Initiate, submit and implement change requests

• Log technical support tickets with vendor helpdesk

• Implement and maintain monitoring capabilities

• Collaborate with L3 on patch and bug fix deployment

• Identify and raise system capacity related issues (storage, licenses, performance threshold)

• Performance, capacity & utilization monitoring

• Optimization and Performance tuning