Candidates with minimum 10 years of experience in Verizon System - ORBPM (Order Rewire), OMS (Order Management System) and CXP Domains
Candidate should be Verizon CXP Areas
Knowledge of APIs across CXP and SOE areas
Familiar with Verizon architecture
Perform Root Cause Analysis (RCA) for production incidents and provide resolutions.
Expertly use Kibana and Grafana for monitoring, logging, and alerting purposes.
Analyze logs, metrics, and application performance data to troubleshoot and diagnose issues.
Implement performance tuning and optimization for Java applications.
Run and Manage outages and MIM (major incident Management)
Apply strong analytical thinking to identify system fallouts and design reflow steps for process continuity.
Manage and monitor operational funnels to ensure smooth progression through the system, identifying and addressing bottlenecks.
Document operational processes, troubleshooting guides, and post-incident reports.
Very Good communication and moderating ability
Any Graduate