Sr AWS Connect Developer

Senior AWS Connect Developer Baltimore, MD, Full-time, On -site (Remote Temporarily) Description of Work: • AWS Cloud Architect and Administration, AWS Connect Architect and Developer Experience, Working knowledge of WebRTC & SIP • Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes • Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications • Support and enhance existing processes based on new requirements or upgrades • Facilitate requirements gathering, review and document requirements • Design and develop solutions within the ServiceNow environment • All other duties as assigned or directed. Basic Qualifications: Minimum knowledge, skills, abilities needed. • Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field • 7 years of experience working with large enterprise framework • 7 years of hands-on experience working with AWS Cloud platform • 3 years of hands-on experience working with Amazon Connect • 3 years of experience using Node.js, Python or Java for development • 3 years of experience in designing call routing & messaging • Excellent interpersonal and communication skills • Solid AWS Cloud and AWS Connect Developer experience • Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat • Experience with process flow documentation creation. • Strong verbal and written communication skills. Preferred Qualifications: Candidates with these skills will be given preferential consideration. • Adept at working independently, but also in a team environment • Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment • Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems • Self-starter, highly motivated individual who adapts to a dynamic work environment • Strong attention to detail with an ability to operate effectively across multiple priorities