Sr BI Support Lead

Responsibilities :

• Lead the technical support efforts for our critical application, ensuring its reliability, availability, and performance.

• Provide hands-on technical expertise in troubleshooting and resolving issues related to the application, data pipeline, and underlying infrastructure.

• Collaborate closely with cross-functional teams including development, operations, and business stakeholders to proactively identify and address potential issues before they impact users.

• Communicate effectively with business users, stakeholders, and leadership regarding incidents, outages, and ongoing maintenance activities.

• Drive continuous improvement initiatives to enhance the reliability, scalability, and efficiency of our application and infrastructure.

• Stay current with industry best practices, emerging technologies, and trends related to SRE, cloud computing, and data engineering.

• Mentor and coach junior team members, fostering a culture of learning and knowledge sharing within the team.

Requirements:

• Bachelor’s degree in computer science, Engineering, or related field. Master's degree preferred.

• 3+ years of experience in a technical support lead or SUPPORT Lead role, with a strong background in supporting web applications, data pipelines, and cloud-based infrastructure.

• Extensive experience with React JS, Power BI, Snowflake, Databricks, and Azure Data Factory (ADF) or similar technologies.

• Strong troubleshooting and problem-solving skills, with the ability to quickly diagnose and resolve complex technical issues.

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

• Proven track record of driving continuous improvement initiatives and implementing best practices to enhance system reliability and performance.

• Experience working in an Agile environment and familiarity with DevOps practices and tools.

• Certifications such as AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer, or Microsoft Certified: Azure DevOps Engineer Expert are a plus.