Sr. CRM Business Analyst Lead

Job Title: Sr. CRM Business Analyst Lead
Location: 100% Remote
Duration: Long Term Contract

PROJECT DESCRIPTION: 
·         Sr BA would be involved in coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements.
·         Collaborating with key business stakeholders to understand business priorities and requirements.
·         Prioritizing enhancement requests appropriately to mature and enhance application capabilities
·         The Sr BA coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline.
·         Ensuring that requirements are clear and well documented.
·         Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects.
·         Implementing leading practices for user experience, platform configurations, license management, and business processes.
·         Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions .
·         Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately.
·         Learning application functionality and becoming a functional expert over time
·         Coordinating with business units to create and deliver occasional training sessions to end users.


Required Skills:
·         Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s).
·     3+ years of BA experience with any of CRM platforms is preferred .
·     3+ Years of CRM Support Experience.
·         3+ Years Data Analysis Experience.
·         Well versed in SQL and Relational Databases:
·         Excellent analytical, problem solving, decision making, interpersonal and communication skills.
·         High motivated, self-directed individual with the ability to work independently.
·         Strong project management capabilities with ability to multi-task .
·         Knowledge of Microsoft CRM System is a great plus.
·         Implementation or migration experience with any CRM or ERP project.
MS Dynamics 365