Sr. Field Technicians

Job Code : EWC - 1219

Job description :   Function Description Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.

Technology Support Core Tasks • Respond to and resolve reported computer software, hardware, operating system & telephony issues • Fulfill service requests • Perform installations, upgrades, releases & deployments • Monitor data center systems & jobs • Proactively monitor end-user platform performance • Construct data center facilities • Monitor & protect data center facilities