Sr Manager - DevOps

Purpose of your Role 

• As a Senior Devops, you’ll play a pivotal role in enhancing the reliability, scalability, and efficiency of our Intelligent Interactions platform along with curating the pipeline to maximize developer productivity and execute smooth deployments. Specifically, you'll be working on the innovation edge of our product portfolio, namely Workflow engine, the core product of our Intelligent Interactions initiative. You’ll collaborate with our engineering teams to architect, design, and implement solutions that ensure the availability and stability of the platform, considering the critical aspect of constant recovery in a Kubernetes based environment

Monitoring and Performance: Implement monitoring, logging, and alerting tools to identify and address issues proactively. Analyze system performance, identifying bottlenecks and optimizing for peak performance. Understand enough of the software to be able to support developers in engineering services that are optimized for the available infrastructure and vice versa

Automation and Tooling: Develop and implement CI/CD pipelines, automation scripts, and infrastructure as code (IaC) to streamline deployment and management processes

Incident Management: Lead incident response and post-mortems, driving continuous improvement in reliability and availability, including on-call rotation 

Collaboration: Work closely with development, QA, and product teams to enhance the reliability and performance of the platform

Experience & Qualification • 5+ years of experience in Site Reliability Engineering, DevOps, or similar roles matured over at least 2 different companies

In-depth experience with AWS services, Kubernetes and linux systems