Sr. Microsoft O365 Cloud Engineer

Description

This position provides high level technical support across all Exchange platforms, including on-premises and Cloud environments. This service includes, but is not limited to:

• Design, build and maintain the on-premises Exchange servers.
• Ensure email flow to and from the cloud environment
• Work with other agencies in support of their email flow when utilizing SMTP gateway
• Maintain Enterprise List Serv service offering
• Maintain Zix service offering

Duties

• Design, build, maintain and troubleshoot existing environment which is a large tenant in the Microsoft Office 365 government cloud in hybrid mode with an on-premises Exchange environment in a resource forest model, and other disciplines such as Active Directory, desktop, web and mobile clients.
• Provide technical support to users and technical specialists, including off hours and On-Call support.
• Support existing Microsoft Office 365 compliance controls such as DLP and RMS.
• Respond to incidents, service requests and problem tickets, analyze and resolve complex technical problems as they arise, both in the on premises Exchange environment and in the Office 365 tenant.
• Configure and troubleshoot Exchange Online Protection (EOP) as well as Defender.
• Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell and monitoring tools including but not limited to SCOM (System Center Operations Manager), and Splunk.
• Install, configure, administer and monitor Exchange Active Sync services and provide assistance with mobile devices. 
• Scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services.
• Setup, create and maintain agency domains. Including migrating user/data from other domains to new ones as needs change. Work with other resolver groups as projects arise. Troubleshoot/Modify these domain dns records as problems arise or new needs are presented.
• Maintain current listserv environment - includes users as well as distribution lists. Troubleshoot as needed.
• Communicate through both verbal and written means, develop and maintain productive working relationships within and across organizational boundaries.

Mandatory Requirements

• Experience (10+ Years)
• Applies engineering disciplines to cloud computing and brings a systematic approach to concerns of commercialization, standardization, and governance of cloud computing applications. Leverages the methods and tools of engineering in conceiving, developing, operating and maintaining cloud computing systems and solutions. Uses the economics of cloud resources to solve business problems.

Requirements

• This is an 100% Onsite
• 84 months of experience in designing, building, maintaining and troubleshooting Microsoft Exchange in a resource forest model with other disciplines such as Active Directory and desktop, web and mobile clients.
• 84 months of experience working with companies or agencies to migrate mail systems from Exchange 2003-2016, Novell GroupWise or Lotus Notes to a consolidated Microsoft Office 365/Exchange hybrid platform using integrated or 3rd party tools.
• 36 months of supporting Microsoft Office 365 compliance controls such as DLP and RMS.
• 84 months of experience responding to trouble tickets, analyzing, troubleshooting and resolving complex technical problems as they arise both in the on premises Exchange environment and in the Office 365 tenant.
• 42 months of experience configuring and troubleshooting Exchange Online Protection (EOP).
• 84 months of experience Installing, configuring, administering, reporting on, and monitoring Microsoft Exchange / Office 365 systems and objects. Using Exchange tools, remote PowerShell, and other scripting languages.
• 72 months of experience Monitoring tools including but not limited to MOM/SCOM, and UnitySync version 2 or higher.
• 72 months of experience installing, configuring, administering, monitoring Exchange Active Sync services providing assistance with mobile iron enabled devices.
• 84 months of experience scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services. 
• 72 months experience with Office 365 in hybrid mode with an on-premises Exchange 2013, 2016 or 2019 environment.
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)