Sr. Monitoring Analyst

Must-Have Skills

4+ years experience with Splunk and Dynatrace
Deep understanding of software stacks and how applications interact with underlying infrastructure
Proven ability to design and build monitoring solutions using Dynatrace and Splunk
Strong understanding of application architecture and components

Nice-to-Have Skills

Experience working with Site Reliability Engineering (SRE) teams

Job Description

This role bridges the gap between Business, Application Development, Support teams, and Monitoring Tools teams. You will define monitoring requirements and implement comprehensive monitoring solutions to ensure application health and performance.

Key Responsibilities

Lead the rollout of strategic monitoring tools (Splunk and Dynatrace) across Banking Client applications
Act as a subject matter expert (SME) for these monitoring tools
Set up monitoring for applications deployed on cloud and containerized infrastructure
Conduct demos, training sessions, and create documentation to drive tool adoption
Collaborate with Client teams on deployment planning and scheduling
Assist Client teams in configuring monitoring events and dashboards
Prepare reports on tool adoption and other relevant metrics
Participate in global discussions on the evolution of monitoring strategies

Qualifications

Education: 4-year college degree required
Development/Architecture: 2+ years of experience in development or architecture for multi-tiered business applications
Production Support: 5+ years of experience in architecting and/or supporting production systems
Monitoring Tools: Proven experience with Dynatrace, Tivoli, Splunk, SiteScope, Catchpoint, or similar tools
Cloud & Containers: Familiarity with monitoring applications on cloud and containerized infrastructure
Infrastructure: Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, and shell scripting
Programming: Proven experience in Java and/or .NET
Performance Monitoring: Experience in application/network performance and availability monitoring
N-Tier Architecture: Experience supporting N-Tier architectures with various products (Webserver, Middleware, Database)
ITIL: Knowledge of ITIL functions and processes
Communication & Leadership: Excellent communication and influencing skills across multiple levels
Self-Motivation: A proactive, hands-on, and driven individual
Strategic Thinking: Ability to connect business context to technical solutions
Banking Experience: Prior experience in development and/or support of banking applications is preferred
Incident Management: Experience with Major Incident Management