Sr. Monitoring Analyst Splunk/Dynatrace

Sr. Monitoring Application Support Analyst - Splunk/Dynatrace

Location: Charlotte, NC or Richmond, VA or Chandler, AZ (Hybrid)

Contract: W2 Candidates only

Interview Process: One-hour technical panel interview

Timeline: Interviews being scheduled this week and next week

Must-Have Skills

4+ years experience with Splunk and Dynatrace

Deep understanding of software stacks and how applications interact with underlying infrastructure

Proven ability to design and build monitoring solutions using Dynatrace and Splunk

Strong understanding of application architecture and components

Nice-to-Have Skills

Experience working with Site Reliability Engineering (SRE) teams

Job Description

This role bridges the gap between Business, Application Development, Support teams, and Monitoring Tools teams. You will define monitoring requirements and implement comprehensive monitoring solutions to ensure application health and performance.

Key Responsibilities

Lead the rollout of strategic monitoring tools (Splunk and Dynatrace) across Banking Client applications

Act as a subject matter expert (SME) for these monitoring tools

Set up monitoring for applications deployed on cloud and containerized infrastructure

Conduct demos, training sessions, and create documentation to drive tool adoption

Collaborate with Client teams on deployment planning and scheduling

Assist Client teams in configuring monitoring events and dashboards

Prepare reports on tool adoption and other relevant metrics

Participate in global discussions on the evolution of monitoring strategies

Qualifications

Education: 4-year college degree required

Development/Architecture: 2+ years of experience in development or architecture for multi-tiered business applications

Production Support: 5+ years of experience in architecting and/or supporting production systems

Monitoring Tools: Proven experience with Dynatrace, Tivoli, Splunk, SiteScope, Catchpoint, or similar tools

Cloud & Containers: Familiarity with monitoring applications on cloud and containerized infrastructure

Infrastructure: Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, and shell scripting

Programming: Proven experience in Java and/or .NET

Performance Monitoring: Experience in application/network performance and availability monitoring

N-Tier Architecture: Experience supporting N-Tier architectures with various products (Webserver, Middleware, Database)

ITIL: Knowledge of ITIL functions and processes

Communication & Leadership: Excellent communication and influencing skills across multiple levels

Self-Motivation: A proactive, hands-on, and driven individual

Strategic Thinking: Ability to connect business context to technical solutions

Banking Experience: Prior experience in development and/or support of banking applications is preferred

Incident Management: Experience with Major Incident Management