Description

Job Details

 

  • Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
  • Lead high priority incident resolution, enhancements and development activities
  • Customer reporting and backlog prioritization
  • Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
  • Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
  • Coordination/Support for Release Management & Deployments.
  • Support the ongoing effort to baseline current Asset database and CMDB
  • Prepare Application Know-how documentation wherever applicable.
  • Adhere to customer's IT Support processes and Security policies

     

Technical Skills

10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies

Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)

Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.

Good communication skills, both written and verbal.

Good analysis skills in order to aid in trouble-shooting and problem-solving.

Key Skills
Education

Any Graduate

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