Sr. Program/ Project Manager- Functional- 100% remote

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Sr. Functional Project/ Program Manager

100% remote

Job Summary:

Responsible for program delivery of multiple related projects and builds effective relationships with stakeholders.

Responsibilities

Planning· Applies a range of approaches to planning and gathering information in which to develop/facilitate/lead more complex Business Cases, plans and schedules (i.e. ROI)· Competent in the use of planning tools, considers and develops cross functional plans

Stakeholder Management· Works with numerous stakeholders and may work with government/governance bodies· Understands stakeholder needs and builds effective relationships· Demonstrates influencing skills to achieve solutions and dealing with challenging stakeholder situations

Communications· Uses a variety of communications methods to deliver information relevant to the audience and project needs· Is fully aware of standardized tools and template requirements and is a 'go to' person for feedback on the development of project/program management standards Risk Management· Approach to risk management spans projects level up to strategic risk management where required· When faced with issues applies lateral thinking and analyses available information to solve problems and engages with teams to resolve Project/Program Delivery· Responsible for program delivery of multiple related projects required for a specific business functional strategy· Will mentor junior project/program team members in project management Resource Management (people, finances etc.)· Will problem solve resource/budgetary issues with internal teams and external suppliers and conclude disputes successfully and independently Customer Care (For employees working in Customer Care and Experience):· Manages large scale, complex, multi-site and multi-regional, high visibility customer deployments involving cross-functional and cross-regional project teams· Meets with and presents to customer executives at the program level· Develops overall program schedule in conjunction with customer requirements· Manages internal company wide stakeholders on project teams and holds them accountable for meeting commitments· Has an in-depth technical knowledge of all Client's products/processes· Resolves complex issues and escalations independently at all levels· Assists in process development and documentation· Documents lessons learned and shares with stakeholders