Sr Salesforce Administrator

Duties Include:

Managing system changes without interruption to the user by responding to change requests and proactively identifying needed changes to improve system usability
Managing user access (MFA/SSO) including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Documenting all processes that impact/relate to Salesforce.com
Delivering User Assistance, Training, Adoption, and Satisfaction
Monitoring and delivering Data Quality, Migration, and Maintenance
Monitoring and managing exception logs for back-end system integration with SFDC
Creating and maintaining reports and dashboards
Manage Salesforce.com instances including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
Hands-on configuration of all new and existing Salesforce.com features including user management, security, custom objects/fields, page layouts, validation rules, workflows/Process Builders, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
Assist in understanding and resolving process bottlenecks, data issues, and inconsistencies towards operational efficiencies; Anticipate challenges and scale processes, technology, and team to support the growth of the business
Participate in change management and deployment process
Hands-on Data management - including exporting/importing data as appropriate, monitoring and managing exception logs for back-end system integration with SFDC; Managing duplicate records; Identify, debug, and develop improved data interfaces and integrations with other systems