Description

Technical:

  • Service Cloud Product Management and Solution Design Experience
    • specifically case page and call and chat integration across large scale implementation
    • Migrations from Siebel systems
    • Genesys Cloud experience is a plus
  • Experience Cloud Product Management and Solution Design Experience
  • Comfort with CRMA, Tableau and Analytics

Soft Skills:

  • Can manage a relationship based environment with many competing priorities
  • Can cut through noise to get to the root of asks and drivers
  • Ability to balance driving work forward while handling executive pressure

 

WHAT YOU'LL DO:

Here's what you can expect on a typical day: 

  1. Scrums. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities.  You are a key member of the team, helping bridge the technical requirements between product management and development.
  2. Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for on our clients, the market, ADP's goals into your features.
  3. Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be.  
  4. Measurement. You will measure, monitor and report product metrics, product outcomes and business outcomes. 
  5. Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life. 
  6. Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

.

  1. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  2. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  3. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  4. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.

Key Skills
Education

Any Gradute

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