Sr. Salesforce Solution Architect

Job Description:

We are seeking a Salesforce Solutions Architect who can engage with business stakeholders, negotiate, and translate business needs into effective solutions. The ideal candidate will be responsible for creating comprehensive solutions to address business problems while aligning with strategic goals. Strong communication skills are essential, as you will be expected to liaise between the business and technical teams. Experience with Salesforce Experience Cloud is mandatory.

Key Responsibilities:

• Engage with business stakeholders to understand requirements and propose solutions.
• Negotiate and collaborate with business teams to ensure alignment on strategic objectives.
• Architect and design solutions that solve complex business problems.
• Lead the creation of business solutions using Salesforce Experience Cloud.

Technical:

• Service Cloud Product Management and Solution Design Experience
• specifically case page and call and chat integration across large scale implementation
• Migrations from Siebel systems
• Genesys Cloud experience is a plus
• Experience Cloud Product Management and Solution Design Experience
• Comfort with CRMA, Tableau and Analytics

Soft Skills:

• Can manage a relationship based environment with many competing priorities
• Can cut through noise to get to the root of asks and drivers
• Ability to balance driving work forward while handling executive pressure

PREFERRED QUALIFICATIONS:

• 8+ years of Product Management and Technical Solution Design Experience.
• To thrive in this role, you have experience deploying and maintaining cloud-based Salesforce CRM solutions, both Service Cloud & Experience Cloud, with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment.
• The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.
• Experience with Salesforce CRM Analytics and Tableau to fully integrate the client and associate experience and drive data driven designs and outcomes
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
• You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities.
• You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate.
• Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
• Experience in Human Capital Management is a plus.