Sr. Salesforce Systems Administrator

Sr. Salesforce Systems Administrator

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Location: Costa Rica

Department: InfoSec & IT

Region: Americas

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is looking for an experienced Sr. Salesforce Systems Analyst based in Costa Rica to join our team, as we expand our Salesforce instance and surrounding business system footprint. It is an exciting time at SentinelOne, a rapidly growing and innovative global cybersecurity company!

What will you do?

• Salesforce Administration and Support for Opportunities, Quotes, Accounts, Contacts 
• Core Salesforce support tasks including adding fields, permissions, flows, user provisioning, sandbox refreshes and maintenance, reporting creation, and issues
• Resolving tier 1 support issues and escalating as appropriate
• Maintain interfaces between Salesforce and other Business Systems. Preferred experience integrating Salesforce with 3rd party solutions such as Docusign, Marketo, Conga, Zendesk, NetSuite, Legal CLM system,  etc
• Provide user assistance, training, adoption, and satisfaction
• Participate in release management,  system testing and migration, and system maintenance
• Onboard and offboard employees from the platform; perform user and license management; create and maintain profiles and permission sets

What skills and knowledge should you bring?

• Education: BA/BS Degree preferred
• 3+ years of relevant professional experience supporting Salesforce (5+ years experience preferred)
• Salesforce Administrator Certification preferred
• Salesforce Advanced Administrator Certification preferred
• A good understanding of Lead to Order Process preferred
• Knowledge of Salesforce API and other integrations
• Strong spoken and written communication skills to address issues and walk users through resolution
• Highly motivated, independent, and thorough.
• Experience with any CPQ a plus (Salesforce CPQ preferred)
• Robust problem-solving skills and excellent troubleshooting skills

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.