Description

Job Description:
Provide a source of connection between business needs and IT initiatives to understand organizational efforts and IT implementations and how they work to serve each other.
Analyze and document current ITSM processes, identifying areas for improvement and developing strategies to optimize service delivery.
Serve as the subject matter expert (SME) on ITSM frameworks and processes such as ITIL, Service Now, Change Management, Problem Management, and Software Onboarding.
Facilitate communication and collaboration between IT and business stakeholders, ensuring that ITSM initiatives are aligned with business objectives and strategies.
Develop and maintain ITSM metrics and reporting. Provide insights and recommendations to drive continuous improvement.
Collaborate with cross-functional teams to define and implement solutions that meet business needs and align with industry best practices.
Stay up to date with emerging ITSM trends and best practices and recommend innovations and improvements to enhance service delivery

Key Skills
Education

Any Graduate

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