Description

Essential Functions, Responsibilities & Duties may include, but are not limited to: 

Develop custom ServiceNow applications in a fast-paced environment to address urgent diplomatic needs of the Federal Government

Assist the team and our clients in the delivery model and supporting ServiceNow initiatives focused on business modernization of the product and its sub-modules

Design and Delivery effective business and operating models, ITIL capabilities enabling enterprise ITBM, ITSM, and ITOM implementations

Improve customer experience by delivering a cohesive and effective set of solutions through a clear strategy and data-driven delivery model

Proactively learn new concepts and technologies in the event analysis of situations requires an in-depth knowledge of organizational objectives

Be comfortable interacting with senior management, which involves influencing on significant matters along with a consistent team-focused message on direction

Ability to drive and lead conversations in regard to overall objectives with both current and future goals and technologies

A true thought leader willing to both learn, implement, and educate clients on design and changes needed to move forward and expand current ServiceNow ecosystems

Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs

Work Experience, Knowledge, Skills & Abilities: 

Bachelor’s degree in IT, Computer Science, Engineering, Business, or related field

Develop across the full stack of Web technologies - Java, JavaScript, Angular.js, React, HTML and CSS

Configure the Application UI and workflows

3+ years

developing/administrative/implementation experience on the ServiceNow platform ITSM/ITOM/ITBM/SecOps solutions (any or all) in an enterprise environment

Advanced JavaScript development skills

Advanced HTML development skills

Advanced ServiceNow development and architecture skills including creating custom scoped applications

Extensive experience developing custom widgets in ServiceNow

Key Skills
Education

ANY GRADUATE

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