SRE / Applications Support Engineer

Must-Have Skills

Application Support Experience: Approximately 7 years of experience in application support, ideally in a front-office environment (trading floor preferred).
Financial Product Knowledge: Experience with Fixed Income products (Bonds, Treasuries, FX trading, Equities, Interest Rate Derivatives, Credit Risk) is highly desirable.
Scripting & Automation: Proficiency in Python scripting and ability to handle small development tasks.
Operating Systems & Networking: Strong knowledge of Unix/Linux, including shell scripting, and understanding of basic networking concepts (NFS, LAN, TCP/IP).
Databases: Experience with relational database management systems (RDBMS) and the ability to write and execute SQL queries.
Monitoring Tools: Familiarity with monitoring tools like Geneos, Grafana, and Splunk.
SRE Tools: Experience with automation tools used for Site Reliability Engineering.
Job Scheduling: Knowledge of job scheduling tools (e.g., Autosys, Control-M).
Cloud: Experience with AWS, with AWS certification preferred.
Communication: Excellent communication skills to interact effectively with traders and other stakeholders.

Nice-to-Have Skills

Fixed Income Derivatives: In-depth knowledge of fixed income derivatives products.
Programming Languages: Proficiency in one or more general-purpose programming languages (Java, Python, .NET, C++, etc.).
DevOps/SRE: Experience or knowledge of working in a DevOps/SRE model.
Development Tools: Familiarity with Jenkins, Git, and Bitbucket.

Responsibilities

Provide front-office application support, troubleshooting issues and resolving them promptly.
Work closely with traders and other users to understand their needs and provide effective solutions.
Develop and maintain scripts and automation tools to streamline support processes and improve system reliability.
Monitor system performance and proactively identify and address potential issues.
Participate in incident management and problem resolution.
Collaborate with development teams to ensure smooth application deployments and upgrades.

Qualifications

BS/BA degree in Computer Science, Engineering, or equivalent experience.
Enthusiastic, self-motivated, and inquisitive, with a strong sense of ownership and accountability.
Proven expertise in application development and support, preferably in a financial services environment.
Understanding of risk controls and compliance requirements.
Ability to work collaboratively in a team and build strong relationships.