SRE IT Support

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

RESPONSIBILITIES:

· Monitoring system status, responding quickly to any alerts or user queries

· Research and diagnose bugs, identify the root cause and solve problems.

· Managing significant system outages, directing activities of all development and infrastructure teams to resolve serious production issues.

· Provide feedback to core development groups on longer-term application requirements.

· Help plan new releases and its deployment with development teams.

· Identify improvements to system behavior, support tools and to monitoring tools and undertake system enhancements.

· Interface daily with Front Office and Middle Office; there is considerable exposure to the trading desks and a key requirement is to build strong user relationships.

· Run projects that continue to improve the availability, stability, performance of the system (e.g. monitoring, capacity analysis, failover dry runs).

SKILLS/COMPETENCIES

Essential

· Experience with front line system support, monitoring and acting on system alerts, responding promptly to user requests.

· Great communication skills, both verbal and written

· Strong analytical and problem-solving skills.

· Knowledge of Linux systems, logging in to remote servers, use of standard UNIX command line tools etc.

· A positive attitude and willingness to learn - both technology and business processes

· Simple scripting - Bash, Python etc

· Working knowledge of RDBMS systems (like Sybase, Postgres etc), use of SQL for data extraction and analysis.

Preferred

· Some knowledge of programming languages like Java, C++, Python etc. Ability to review source code in the process of diagnosing system issues.

· Experience automating manual processes using scripting languages like Python.

· Background in the Finance industry, specifically the equities sales and trading businesses.

· Fair understanding of Fix protocols, reference data and market data.

Nice to Have

· Software Development experience in a production environment. Software SDLC

· A Computer Science or related degree qualification.

· Experience with distributed, event driven systems and messaging protocols.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
  
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.  All recruitment activity must be coordinated through the Talent Acquisition department.