SRE Support Engineer

Job Description:
Roles and Responsibilities:

• This is the Site Reliability Engineering is a 24X7X365 multi-disciplinary cooperations support function that includes system administration, software engineering, process expertise, incident response & management, change establishment, multi-tier Network Operation Center and customer engagement.
• The ideal candidate should be an excellent communicator with a high degree of customer focus, talented, energetic collaborator who has the right mis of Hands-on exposure to system engineering, monitoring, incident response, infrastructure administration covering system, networks, storage and databases (Linux/Azure Cloud /Docker & Kubernetes) or similar hosting platforms and troubleshooting thereof.

Technical Skills:

• VMWare; Kubernetes; Docker; KVM virtualization; Linux and Windows systems administration

Generic Managerial Skills:

• L1 Support
•  Education: Bachelor's degree in computer science, and engineering and demonstrated IT work experience /MSc in computer science, Electronics, B.E/B Tech Computers, Electronics/telecommunications.
• Work Experience: 0-3 years of experience as a part of Global IT Operations, System administration, Cloud administration, and for application/product Technical Support.
• Excellent written and verbal communication skills
• Meticulous, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistency puts the customer & team above oneself.
• Ability to work in and keep up with a fast-moving environment via effective prioritization and time management.
• Experience working in virtualized enterprise networking.
• Demonstrated problem-solving ability, superior technical aptitude, proven ability to manage complex tasks, and strong analytical skills, ability to recognize platform s and dependency.
• Good understanding of SLA and KPI with experience in productivity tools like Excel for data analysis and reporting.
• Exposure to enterprise customer handling practices through ticketing, phone, email, etc., efficient customer escalation and stakeholder handling, leading to successful long-term relationships.