Job Description:
Experience Desired: 5+ Years.
Responsibilities:
Primary Skills - Storage Skills (File storage / Block storage / Object storage) Power Scale Experience / Any other file storage experience.
Secondary Skills – Network Skills
Good to have Skills – Python
Brief Summary and Problem Statement:
- Storage engagement to facilitate operations related to production support, customer migrations, risk, and instrumentation.
- Storage is seeking a broad engagement for services related to multiple portfolios within the product:
- Seeking coverage to support operations in the NA and India time zone, including weekends. This will include SRE operations, supporting product upgrades, and executing customer data migrations.
- Seeking coverage in the India time zone for appliance account rotation, troubleshooting failures, reporting, and support for the associated process.
Objectives:
- Maintain compliance with assigned risk metrics and reporting.
- Enhance existing account management tooling
- Facilitate customer data migration related to data center exits. Completion of customer migrations within SLA.
- Monitor and perform BAU TLM upgrades for select products. Monitor performance against key metrics.
- Support BAU Operations
- Include system versions, existing integrations or if new integrations or upgrades are needed
- The above projects are sourced through FTE labor today. While the above programs are being progressed, the programs are not meeting assigned objectives due to available staffing.
Responsibilities Requirements
- Maintain compliance with assigned risk metrics and reporting.
- Facilitate customer data migration related to data center exits. Completion of customer migrations within SLA.
- Monitor and perform BAU TLM upgrades for select products. Monitor performance against key metrics.
- Support BAU Operations