Description

Support Analyst

Shepherd, TX

 

Job Description:

 

  • Allocates resources and provides teams with necessary tools to address impediments.
  • Establishes and maintains a support schedule that covers 24/7/365 support
  • Responsible for Release Management and works with the Product Owners and Development team to plan and execute release schedules.
  • Works with stakeholders to create high-level preliminary release and project delivery plans for production features.
  • Reports on overall support status to leadership and various stakeholders
  • Ensures effective communication, collaboration, and team engagement in initiatives that cut across products and applications.
  • Leads program increment retrospectives to identify productivity improvement opportunities 
  • Maintains support and defect reporting that identifies problems areas where focused improvements are required
  • This is a full-time management/leadership position (45+ hours per week) 
  • Will manage small enhancement development     
  • Regular and reliable workplace attendance at your assigned location.
  • Ability to operate vehicles, equipment or machinery. Computer, phone, printer, copier,fax

Key Skills
Education

Bachelors

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