Job Description:
Responsibilities:
- Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise.
- Manages incidents (tickets) from beginning to end.
- Participates in the resolution of chronic problems and/or other technical projects as assigned.
- Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs.
- Perform software and hardware upgrades, routine maintenance, and monitoring.
- Tests new software operating systems, upgrades and applications prior to implementing into production.
- May train users in use of equipment and software.
- May participate in projects as a project team member.
- Shift work; 24x7x3NA support team.
Qualifications:
- Experience supporting Windows operating systems
- Experience managing large PC environment preferred
- Have broad expertise in computer software applications, desktop systems and networks.
- Good technical, analytical, problem solving, communication, and customer service skills.
Top 3 skill sets required for this role:
- Experience supporting Windows operating systems
- Experience managing large PC environment preferred
- Have broad expertise in computer software applications, desktop systems and networks.