Support Analyst/Lifecycle Refresh Specialist/Systems Engineer

Key Responsibilities

Remote Now, (Washington, DC area, while this is primarily remote, the need someone to be able to go onsite on an as needed basis, thus local candidates are preferred).
Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
Experienced in the use of Active AD consoles and managing devices and categories
Push security patches and policies utilizing tools.
Work with the Tier-3/4 imaging team for image and re-image of the workstations.
Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
Proficient in utilizing tools such as SCCM, Bomger, and Client.
Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
Provide excellent customer service.
Provide VIP support as needed.
Provide onsite support and require to be on site a few days a week.

Key Requirements and Technology Experience:

Key Skills; Active Directory, helpdesk/troubleshooting support.
Bachelor’s degree and 5 years of relevant experience.
ITIL V4, Microsoft, Cloud, and workstation-related certifications.
Possesses or ability to obtain a Public Trust clearance.