Support Center Operator

Job Responsibilities

Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.

Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.

Notification to key customers for the coordination of system outages and events that may impact other critical systems.

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.

Thoroughly track and document cases to completion with the help of Department personnel.

Adhere to all Electronic and Physical access policies.

Knowledge, Skills & Abilities

Ability to apply excellent customer service skills.

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.

Working knowledge of Windows-based operating systems is preferred.

Working knowledge of AIX or other UNIX-based operating systems is preferred.

Working knowledge of distributed computer networks is a plus.

Ability to work nights, weekends, and holidays as a part of rotating shifts.