Support Desk/Applications Analyst

Job Description

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications.

Candidate should have the ability to:
• Operate, maintain, and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
• Operate, maintain and perform repairs personal computers and peripherals
• Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Driver's License, Class C

Candidate should have the knowledge of:

• Microsoft Operating systems including Windows 10; Windows 11 a plus
• Microsoft 365 products
• Imaging software and automated imaging processes
• Principles and practices of customer service
• Principles and practices of troubleshooting computer system hardware and software problems