Support Engineer

Support Team - Job Description

Requirements:

• Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with ticketing tools and documentation tools.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with desktop applications and help desk software.
• Excellent communication skills and multitasking / ability to work based on priority.
• Ability to provide step-by-step technical help, both written and verbal.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.
• Following standard procedures and policies for helping / solving issues to the appropriate internal teams.
• Ability to work on rotational shifts - 24/7.