Support Engineer

Job Qualification:

Bachelor's degree in engineering/computer science with technical understanding and experience.

1. MCA in IT or Computers

2. BTech or BE or MTech from non-IT & Computers stream wanted to come in IT 3. BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT Roles & Responsibilities:

1. Monitor scheduled alerts (infra & application) on mails or via system like solarwinds, new relic etc.

2. Once alert is received on basis of criticality connect with right teams over email or chat

3. Follow up with teams through the alert while it gets xed

4. Communicate to stake holder until issue is xed

5. Optimize the alerts on continuous basis to avoid unwanted and unnecessary alerts

6. Maintaining and updating technical documentation and SOPs

7. Attention to detail, a proactive approach while working on alerts.

8. Willing to Work Night & Weekend Shifts on a rotational basis