Support Engineer Technical Lead

Job Description 

MUST HAVES – Powershell Scripting, Bachelor’s Degree, Expert in Office 365, Active Directory, Azure AD, Support Environment, Administration OR  Configuration Knowledge.

Searching for an outstanding Support Engineer Technical Lead to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in engineering, deploying, and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration and mentorship of driven technology professionals will be necessary to deliver solutions built primarily on Microsoft technologies.

Successful candidates will have a demonstrated track record of progressive technical support experience with an emphasis in designing and delivering desktop solutions to end users. The candidate should possess educational and personal achievement along with a passion for technology. Financial industry knowledge is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.

Job Requirements

• Bachelor's degree, preferably in Management Information Systems or Computer Sciences.
• 6+ years of progressive enterprise infrastructure exposure supporting end user systems in an enterprise environment
• 2+ years engineering and implementing end user systems in an enterprise environment
• Administration level knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, and Windows Operating Systems
• Install, configure, test, and maintain operating systems, application software, and management tools
• Experience managing projects including milestones and target completion dates
• Knowledge of desktop and server hardware, including performance optimization
• Familiarity with MDM/MAM solutions
• Fundamental knowledge of IP networking, routing, and system security
• Strong exposure to utilizing PowerShell in management of systems
• Proficiency in VOIP and SIP video conferencing technologies
• Excellent written and verbal communications skills and strong customer service experience
• Insatiable level of technical curiosity
• Availability for night and weekend on-call work as well as light travel
• Must be physically able to lift and carry computers and other related equipment of up to 50 lbs.

Beneficial Skills and Interests

• Programming and scripting languages such as Python, Visual Basic, VBscript, or similar scripting/programming knowledge
• Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
• Understanding of Unix/Linux especially RHEL and CentOS
• Basic understanding of coding best-practices and version control
• Usage of configuration management systems and automation technologies such as Ansible
• Exposure to JIRA and Confluence or similar suites or ticketing systems
• Software management including repackaging, scripted installations, and deployment
• Leading technical training, both one-on-one and in group sessions
• MCP/MCSE/CCNA or equivalent a plus
• Knowledge of the Securities and Trading industry

Success Factors

• Strong verbal and written communication skills
• Ability to coach and mentor early career engineers
• Passion for technology and desire to stay informed of the latest trends and best practices
• Comfort in high pressure environments
• Proven troubleshooting methodology and problem-solving skills
• Ability to manage an active task list and consistently meet deadlines