Support Engineer

Responsibilities: 

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue

Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets

Qualifications: 

Required

Minimum 5+ years of experience overall

Must have knowledge of basics of Azure and SQL

Hand on experience in production support with Database experience

Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language

Excellent understanding of Database concepts and deployments

Experience working in a team environment, managing a diverse workload

Preferred 

Experience supporting Azure or other cloud-based solutions

Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc

Top “Must Haves” 

Minimum 3 years experience with SQL

Minimum 3 years experience with Azure

Minimum 5 years experience with Hand on experience in production support with Database experience

Other Information

Two rounds of interviews. The first interview will be a technical assessment and the second interview will be a managerial interview.

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