Support Executive

Job Scope

Working as a Customer Support Executive or a similar position in the Customer Service department.
Knowledge of database management systems, including MongoDB.
Familiarity with database performance tuning and optimization.
Strong problem-solving and troubleshooting skills.
Knowledge of Javascript is essential.
Excellent communication and collaboration abilities.
Understanding API testing tools like postman.
Understanding of Get and Post API methods.
Understanding and working knowledge of Customer Relationship Management software such as ZOHO, Freshdesk etc.

Job Responsibilities

Gain a comprehensive understanding of the company’s products and services.
Monitor Bot performance, identify bottlenecks, and propose solutions for optimization.
Maintain documentation and standard operating procedures.
Provide customer support through email ticketing system, remote sessions, and phone calls.
Resolve customer complaints and address their queries promptly and effectively.
Offer detailed information about the products and services to customers.
Maintain records of all customer communications for future reference.
Strive to provide exceptional customer service and ensure customer satisfaction.
Follow up with customers to gather any further information or address additional needs.
Collect feedback from customers to improve the quality of services.
Contribute to the company’s knowledge base by documenting important information and updates.
Foster and maintain positive relationships with clients.
Uphold the quality and standards of the services provided.

Qualification and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Candidate having 1 – 2 years+ experience. will be preferred.

Knowledge and Technical Skills

Preference
Technical abilities to include the following:

ANY GRADUATE

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