Support Executive

5+ years of experience in application support on distributed technologies? mandatory to have Product knowledge (IBM CMOD, Xenos)? Experience ITIL Framework and processes- Incident Mgmt, Problem Mgmt, Change Mgmt knowledge? Expertise in Scripting Language (Shell / Linux)? Experience with Java/J2EE. Databse skills- DB2, Oracle, SQL server? Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries? Experience in working within a SLA guidelines, prioritzation of efforts? Knowledge management experience - building support manual, support standards, project handover gating check lists etc