Support Specialist - Licensing Full Stack

Responsibilities

• Providing L2 and L3 end user support
• Support the full development cycle of Arm's applications, platforms and services in line with business requirements
• Peer reviewing work to ensure high-quality standards
• Maintaining service levels and performance
• Continuous service improvement

Required skills and experience

• Hold at least a B.Tech in computer science, information technology, or a related field, with at least 3 years of overall experience in a similar role within a global organisation.
• Track record of operational support, Incident, Request, Change, Knowledge and Problem Management aligned with ITIL.
• Proficiency in Cloud platforms such as Azure and AWS and their standard practices
• Containerization with Docker and orchestration with Kubernetes.
• Proficiency in Java and Springboot
• Single Page Applications (SPAs) using frameworks like React, Angular, or Vue.js including state management
• Experience with integration concepts such as ETL, APIs and Microservices
• Tools that automate manual processes like Jenkins, Azure DevOps and Terraform
• Databases like SQL Server, MySQL, PostgreSQL, MongoDB, DynamoDB, or Cosmos DB

Leadership & People Skills

• Deep technical proficiency supporting and building custom software applications within a cloud platform.
• You can work autonomously and follow a clear vision from the Technical Team Manager.
• Actively participate and foster a positive team spirit and can-do attitude
• Be comfortable to raise issues and concerns
• Experienced working in a global, diverse, and multicultural environment
• Experienced with development practices such as Waterfall, Agile!