Support Specialist

The AR Support Specialist provides front line service and support to both internal and external customers

The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities

The AR Support Specialist will also support Credit Department infrastructure needs and provide assistance to Management

The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential

The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department

Responsibilities

Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts

Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases)

Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items

Process credit applications, including contacting credit references and setting credit limits within authority limit

Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future

Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc

Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team

Escalate requests outside of role/scope to Leadership