| Technical/Functional Skills | - - Responsible for all aspects of production operational support walls in to an application or service.
- - Change readiness, change management, 24x7 on-call support.
- - Monitoring, alerting, tuning, disaster recovery plan
- - Incident ticket management to SLA
- - Trend analytics and impact metrics
- - PLM roadmap and planning
- - Security vulnerabilities/ management
|
| Roles & Responsibilities | - Acts as operational portfolio leader driving standards across the SLO's within that portfolio.
- Oversees successful planning and execution of SLO operations for the portfolio
- Establish and monitor key performance indicators (KPIs) to assess service performance
|
| Generic Managerial Skills | - Strategic thinking and excellent problem-solving abilities
- Strong communication and presentation skills, should be able to collaborate with all stakeholders
- Should be able to make informed decisions and be proficient in using data-driven insights
- Up to date on technological and industry wide trends and practices
|
