SWIFT Application Support Engineer

Job Requirements

Experience in second level IT customer support in SWIFT (minimum experience 4 years, we will be open to interviewing more senior candidates who fit the profile).
Experience in supporting SWIFT applications including SAA, SAG, SNL, SWP, HSM, and Alliance Connect.
Experience utilizing WebEx and other remote conferencing and support tools to interact with other remote resources and customers.

Experience In Working With The Following a Plus

Sanctions Screening applications and lists (e.g., OFAC) integrated with SAA, particularly FircoSoft Continuity.
IBM WebSphere MQ.
SWIFT Security (CSP and SIP).
Knowledge on Fin plus and ISO20022 is must.

Job Duties

Provide SWIFT services (installations, upgrades, maintenance, and troubleshooting) to SWIFT customers globally.
Provide SWIFT 2nd level support to SWIFT Service Bureau customers.
Perform maintenance tasks in the Service Bureau (including installation of patches, upgrades, and configuration changes) as required.
Work with other team members within the SWIFT team and outside the SWIFT team (e.g. network, OS) to complete tasks.
Good written and verbal communication skills in English. Spanish communication skills a plus.
Be able to maintain clear communication with customers and team members.
Understand and implement procedures following documentation strictly.
Reports into: Head of SWIFT Operations. 
Immediate joiner OR within 30 days.

Desired Skills and Experience
SWIFT, BSFI, Technical Support