System Administrator I

Job Summary

IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal and hosted systems.

Responsibilities

Update tickets by gathering information and defining the ticket urgency.
Complete assigned tasks and tickets by following more involved documented procedures than Tier I Support team, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations.
Research, development, documentation, and training of short procedures for Tier I Support and concurrent Systems Administrators.
Communicate with professionalism and succinctly include relevant information when handing off of tickets to the appropriate Line of Business, Infrastructure Engineering and Systems Engineering teams.
Troubleshoot ticketed problems, including coordinating with Vendor support teams.
Taking on-call shifts for after-hours escalation of urgent alerts, tickets, and issues.
Define, submit, and complete Change Requests.

Knowledge, Skills & Abilities

2 years Systems Administrative experience or equivalent education.
Exceptional verbal and written communication skills in English
Ability to communicate with internal and external customers with courtesy and professionalism
Strong Ability to understand and troubleshoot servers and systems
Detail oriented - strong organizational skills
Ability to work independently and be comfortable in an environment of rapid growth and consistent change
Must be able to maintain and handle shared documentation confidentially
Ability to thrive in an open, collaborative, and team-based culture
Ability to work cross-functionally to meet the needs of our internal customers
Familiarity with Windows Server and Active Directory administration desired
Familiarity with Powershell or Bash scripting desired.