System Administrator

Key Responsibilities:

• Assist in coordinating Multi-Factor Authentication (MFA) password resets and changes.
• Support the management of application assignments, activations, and deactivations.
• Help resolve Single Sign-On (SSO) issues involving SAML/OpenID Connect applications and on-premises applications.
• Contribute to troubleshooting and resolving implementation/integration issues related to Okta.
• Aid in the account/safe onboarding and offboarding processes within CyberArk.
• Participate in the secure storage and maintenance of credentials.
• Support adherence to established IAM platform policies and procedures.
• Work alongside the Active Directory management team to ensure integrated identity governance.
• Assist in managing and monitoring scheduled jobs and system maintenance for SailPoint ID Now.
• Help address connectivity errors and understand provisioning protocols such as SCIM.
• Support the management of Azure IAM roles, policies, and privilege management.
• Assist in ensuring the proper assignment and management of user privileged identities.
• Maintain up-to-date knowledge of Azure IAM administration and implementation.
• Respond promptly to critical incidents and ad-hoc requests.
• Facilitate coordination with various stakeholders for ticket-related clarifications and issue resolution.
• Assist the Solidigm Lead and FTEs in periodic status reporting, escalations, approvals, and project management.
• Conduct periodic health checks and monitor audits/logs.
• Recommend and implement data correction activities and system optimizations.
• Maintain documentation for known issues, resolutions, service requests, and SOPs.
• Support interface management between IDAM tools and integrated applications.
• Aid in the remediation of identified vulnerabilities and support system improvements.
• Participate in the initiation of Root Cause Analysis (RCA) for issues in IDAM systems as requested.

Skillset:

• Demonstrated experience in managing user authentication and authorization within Okta, Azure AD, and Active Directory.
• Expertise in Privileged Access Management (PAM) using CyberArk.
• Familiarity with Identity Governance and Administration (IGA) using SailPoint ID Now.
• Strong knowledge of Azure IAM, including roles, policies, and privilege management.
• Proficient in managing both out-of-the-box and customized system functionalities within the IDAM environment.
• Excellent problem-solving skills and ability to work collaboratively with FTEs and external vendors.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Relevant certifications in IAM technologies such as Okta, CyberArk, SailPoint, and Azure IAM preferred.
• At least 3 years of experience in IAM roles, with a strong preference for candidates with prior contractor or consultancy experience.
• Bilingual proficiency in English and Spanish is highly desirable.