System Administrator

RESPONSIBILITIES:

• Monitoring and maintaining the overall health and availability of the Ivanti Endpoint Manager system.
• Packaging software and building distribution packages to support statewide project efforts and enterprise deployments including the remediation of security vulnerabilities.
• Working with VITA service providers to ensure the VDOT workstation image meets agency needs and security requirements.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
• Provide management with recommendations for systems and process improvements
• Troubleshoot software and hardware problems and enhances the level of direct services to field staff
• Install, maintain, and assist in testing and upgrading of new and existing hardware and software
• Create job aids for internal VDOT staff to enhance the use of technical resources to support complex software.
• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti and SharePoint. Support over the phone, in person, and using remote control.

REQUIRED EXPERIENCE& SKILLS:

• Strong customer service skills with a Customer First attitude.
• Extensive skills and experience in desktop products including but not limited toWindows 10/11,SharePoint, and MS Office 365.
• Ability to utilize troubleshooting tools and skills in managing and administeringdesktops, laptops, and wireless devices.
• Excellent research and investigative skills.
• Extensive knowledge and experience in Active Directory, remote support tools,networking.
• Working understanding of software license management and compliance bestpractices.
• Ability to troubleshoot hardware and software issues and communicate solutions to customers both in the Central Office and in the field.
• Ability to communicate effectively orally and in writing with individuals and groups.
• Experience with Power Platform, PowerShell, SQL strongly preferred.
• System administration of Ivanti Endpoint Manager or a similar client management system such as SCCM, etc.

SKILLED SKILLS:

• Strong Customer Service skills with a Customer First attitude
• Experience in working with request/incident tracking and
  reporting tools.
• Extensive skills and experience with Windows environments
  (Server/Enterprise OS), Microsoft Products (Office Suite, Visio,
  Project, etc.).
• Proven track record of completing technical solutions, enhancements, and projects.
• Experience in root cause analysis, remote support tools, and networking fundamentals. Technical writing a plus.
• System administration of Ivanti Endpoint Manager or a similar
  client management solution (MECM, PDQ, Flexera, ManageEngine, etc.).
• Working knowledge of the Power Platform (PowerBI/PowerAutomate),
  Powershell, SQL, strongly preferred.(Highly Desired)
• Knowledge of security vulnerability tracking, remediation, risk-based
  escalation, CVEs, etc.(Highly Desired)