System Administrator

Job Description

Required Minimum Qualifications

• Six (6) years of information systems experience in systems administration.
• An associate degree in computer science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND four (4) years of information systems experience in systems administration.
• A bachelor's degree in information technology, Computer Science, or related field AND two (2) years of information systems experience in systems administration.
• Master's degree in information technology, Computer Science, or related field may substitute for all of the above.

Job Specific Attributes

• Systems Administration Experience in a Windows environment including supporting group policies and secure configurations.
• Experience with a variety of Microsoft products, including Active Directory, SCCM, Intune, Microsoft 365, and Azure.
• Experience in planning, managing, and troubleshooting virtual infrastructures.
• Experience managing and maintaining secure FTP technologies and public key infrastructures.

Core Attributes

• Respect – Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.
• Teamwork – Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.
• Flexibility – Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.
• Communication – Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.
• Initiative – Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.
• Critical Thinking – Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.
• Time Management – Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.
• Attention to Detail – Demonstrates accuracy and thoroughness when accomplishing tasks.

Job Duties Summary

• Manage remote access and remote devices including maintenance and configuration. System Infrastructure Design, Maintenance and Troubleshooting
• Manage Cloud Infrastructure including Azure AD, and Microsoft 365 components.
• Manage and support virtual servers, desktops, and other endpoints including installing, upgrading, and patching.
• Design, implement and support group policies and secure configurations.
• Enable and support Public Key Infrastructure environment.
• Design, install, manage, and upgrade Secure FTP infrastructure in support of business processes.
• Research, innovate and automate system administration.
• Coordinate with other IT teams to ensure availability, reliability, and scalability of Windows Infrastructure.

Project Management and Execution

• Coordinate, plan, develop, test, maintain, and implement technologies in support of agency business goals.
• Evaluate, monitor, recommend, and implement new technologies.
• Interpret and apply Treasury management and operational policies, relevant legislation, and industry standard practices.
• Prepare progress reports and other written communication for agency staff and management.
• Consult with users to provide alternate work flow and integrate new and existing technology in the process.

Second level Help Desk Support

• Work with OST users to resolve incidents, and provide assistance and training as requested.
• Serve as a liaison between users and appropriate IT staff when needed.
• Document resolutions for future reference.

Other Duties

• Function as a cross-functional team member in support of OST IT services.
• Provide backup support for Help Desk.
• Participate in Business Continuity activities including training, desktop exercises and Disaster Recovery tests.
• Participate in developing and updating policies, standards and procedures that meet existing and newly approved policies and regulatory requirements.
• Other duties as assigned.