System Analyst

Job Title : Junior System Analyst

Job Type: Fixed Term Contract

Job Location : London , UK ( Hybrid)

Job Description

These are the principal accountabilities:
 

• Triage all market data collection application issues ensuring timely resolution of 1st and 2nd line incidents/requests
• Ensuring production environments are active, performant, secure, reliable, and monitored
• Point of contact for service delivery, development and deployment of change/resolution.
• Perform diagnostic tests and troubleshooting to identify business user/process issues
• Maintain mailbox queries and respond to these in a timely and professional manner
• Develop and implement technical procedures effective in quickly addressing business user problems to minimize downtime
• Ensure the change delivery is documented and tracked accurately
• Ensure the quality of test evidence is kept by tracking it according to company standards
• Fully understand the ecosystem and end to end functional and technical processes. Proactively searching for Continuous Improvement solutions.
• Manage 3rd party suppliers to ensure that incident resolutions are achieved within agreed SLA.
• Ensuring data integration processing completion, as well as supporting business service requests in alignment with the business timetable
   

These Are The Skills We Look For
 

• Languages & Frameworks: A working knowledge and proven track record of experience in the following products and technologies:
• Insurance market knowledge
• Agile working
• Database and UI application technologies
• Azure DevOps for backlog management and test execution
• ServiceNow using ITIL framework
• Microsoft Office, SQL & BI tools – Azure SQL, Excel
• Interpersonal skills, inclusive of written & verbal communication
• Problem-solving and analytical skills
• Technical expertise and a thorough understanding of current business processes