System Analyst

About the job
Responsibilities: This is equivalent to a tech lead or tech consultant.
Has D365 experience. Can translate how requirements will be built in D365 and/or the system/app built on it. Comes up with integration design document, solution design document. Helps in data mapping. Supports SIT, UAT defect resolution

Microsoft Dynamics 365 Customer Service and Contact Center:

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Implement and configure Dynamics 365 Customer Service and Contact Center modules.
• Provide support and troubleshooting for Dynamics 365 Customer Service and Contact Center issues.
Quality/Testing:

• Execute test plans and test cases.
• Perform manual unit testing to ensure software quality.
• Identify, document, and track defects and issues.
• Microsoft DevOps:
• Manage and maintain development life cycle in Azure DevOps.
Skills:
• Dynamics 365 CE (Sales & Service),
• PowerApps (Model Driven, Canvas),
• Power Automate, PowerBI SharePoint, Azure DevOps, JavaScript, Plugins