System Engineer

About the job

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have 1-2 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

a) Provide first/second level contact and problem resolution for customer issues.

b) Provide timely communication on issue status and resolution.

c) Maintain ticket updates for all reported incidents.

d) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

e) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers.

f) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Candidate Required Minimum Qualifications and Skills

i. Bachelor Degree or equivalent in Computer Science or related field.

ii. CompTIA A+, Microsoft Certified Professional (MCP) or, equivalent experience, or better.

iii. Minimum of 18 months’ years of IT experience.

iv. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

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