System Engineer

Key Responsibilities
• Managed Services
• Participate in after-hours troubleshooting, upgrades, patching activities
• Provide technical support on systems-related issues or queries
• Perform systems administration/monitoring/maintenance/security advisory and works
towards continuous optimization of systems performance
• Standard system administration duties including server install, hardening, patch
management, vulnerability review, Windows problem resolution, log analysis, etc.
• Provide infrastructure services in all areas needed: storage, operating system, active
directory services, server virtualization using system backup and restore.
• Assist with monthly reports, and recommendations for Managed Service Clients
• Interface with vendors for technical service and issues
• Attend CAB meetings for major customers
• Stay current with system information, changes, and updates


Qualifications/Experience/Knowledge
• Diploma/Degree or other equivalent
• At least 5-7 years of support experience
o Technical knowledge of on-premises Exchange 2016 and above, SCCM, Azure AD Connect,
Certificate Authentication, Key Management System
o Strong Technical knowledge of – Exchange or Active Directory
o Knowledge of IT lifecycle management
o Knowledge of ITSM - Incident Management, Problem Management, Change Management,
Asset Management, Patch Management
• Possess strong problem-solving skills and able to prioritize and manage multiple tasks
• Strong communication skills
o Strong interpersonal and stakeholder management skills with ability to coordinate
between technical and business teams
o Able to interact with various levels of internal and external stakeholders both in written
and verbal forms
• Demonstrated ability to work in a fast-paced environment
• Works effectively both as a team member and independently
• Added advantages:
o Microsoft certification