Description


Job Description:
Primary day-to-day responsibilities:

  • All our work comes from Service Now ticketing system
  • Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
  • Break-Fix support, changing system boards, hdds, laptop LCDs etc.
  • Good trouble shooting skills both HW and software
  • IMAC – Receiving equipment, unboxing and deploying (set up, breakdown)
  • Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket

Required skills:

  • Attention to details, Excellent customer service
  • Min 4 years of experience should this person have
  • Comptia A+ (Required) or 90 days after conversion.


 

Key Skills
Education

Any Graduate

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