System Support Analyst II

Job Description:
Primary day-to-day responsibilities:

• All our work comes from Service Now ticketing system
• Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status.
• Break-Fix support, changing system boards, hdds, laptop LCDs etc.
• Good trouble shooting skills both HW and software
• IMAC – Receiving equipment, unboxing and deploying (set up, breakdown)
• Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket

Required skills:

• Attention to details, Excellent customer service
• Min 4 years of experience should this person have
• Comptia A+ (Required) or 90 days after conversion.