System Support Specialist

Job Description

This IT contractor position is responsible for:
1. Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
2. Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
3. To complete hardware technical assessments, Technical documentation tasks; "How To" user guides and internal technical documentation.
4. Update both hardware and software assignments in Manifest.
5. Supporting approximately 1,250 DCFAS staff and 4,000 devices. Typical assignment supports 4,000/- Laptops, PCs, local and network printers, and Kofax scanners across 7 DCFAS locations. 6. Report hardware failures to appropriate hardware vendors, including Dell warranty support.
Assist users in operating systems, application programs, utilities, and hardware operations. Image, install and move IT-related equipment.

Mandatory Requirements and Desired Knowledge and Abilities:
Possession of a valid California Driver's License mandatory Willingness to drive throughout Sacramento County.
A county vehicle may be checked out at 3331 Power Inn Road; however, staff can use personal vehicles with mileage reimbursement Communicate clearly and tactfully on the telephone and in person
Ability to work independently and as part of a team
Able to analyze, diagnose and resolve customer problems Knowledge of Windows 11 Operating System
Knowledge of M365 Knowledge of MS Exchange to M365 Cloud Mail Migration
Knowledge of computer imaging and software deployment technologies including Microsoft Endpoint Configuration Manager, MECM Knowledge of Tanium Security Platform
Knowledge of Mobile Device Management
In office support schedule Monday – Friday 8:00 a.m. – 5:00 p.m.