Description

Description:

  • PC and mobile hardware and software support for factory devices including corporate deployed IT assets at the Griffin facilities
  • Provide support for PC operating system and security patch updates/deployments
  • Diagnose hardware failures or vulnerabilities and replace failed part, replace PC or coordinator repairs with 3rd party vendor
  • Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding)
  • Performing basic network and server equipment installation under the direction and support from Caterpillar’s infrastructure team.
  • Assist with application/software related issues or vulnerabilities and/or coordinate with the software vendor for resolution as needed
  • Provide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or make recommendations to the site on changes to improve/resolve impact
  • Assist with supporting Caterpillar developed applications including initial troubleshooting
  • Assist with ERP and other site-specific account administration as needed
  • Assist with non-standard account administration in Active Directory
  • Assist with other factory IT projects and initiatives as requested

Typical Day:

  • Attending meetings with local business partners & corporate IT Collaborate with on-site IT team to provide status updates and determine next steps.
  • Trouble shoot network infrastructure in a local facility
  • Work with a production supervisor or office worker to remediate a client/server technical issue.

Technical Skills Required:

  • 4+ years’ experience in each of the following:
  • Information technology
  • PC related hardware/software technology
  • Backend infrastructure (server, storage, database, network)
  • Enterprise and Technical Architecture understanding
  • Office Client Computing solutions
  • Project Management capabilities

 

Key Skills
Education

Bachelor’s Degree

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