Systems Analyst

Responsibilities:

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  • Analyze and troubleshoot application issues, diagnosing root causes and implementing effective resolutions.
  • Collaborate with internal departments to understand their application needs and provide technical guidance.
  • Manage the application lifecycle, including installations, upgrades, and ongoing maintenance tasks.
  • Conduct thorough testing to ensure application functionality, stability, and performance.
  • Document application processes, procedures, and troubleshooting steps for future reference.
  • Stay up-to-date on the latest application technologies and best practices.
  • Participate in the creation and execution of disaster recovery plans for applications.
  • Assist with special projects as assigned.

Skillset/Qualifications:

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  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 3+ years of experience in application support or a similar technical role.
  • Strong analytical and problem-solving skills with a focus on identifying and resolving application issues.
  • Excellent communication skills to collaborate effectively with stakeholders at all levels.
  • Proficiency in troubleshooting methodologies and experience utilizing ticketing systems.
  • Working knowledge of database management systems (e.g., Microsoft SQL Server, DB2).
  • Understanding of operating systems (e.g., Windows, Windows Server, Linux).
  • Familiarity with software development lifecycle (SDLC) principles.
  • Basic understanding of networking concepts (e.g., TCP/IP, DNS, routing).
  • Strong commitment to customer service and a dedication to user satisfaction