Systems Engineer

High Level Project details:

- The new 5Gnetwork has multiple cell sites that consist of RU's (Radio Units), those RU's have 1000's of server rooms that have DU's (Distributed Units). This team supports, maintains and configures the specific DU's (which is made of us servers - Linux/VMware.
- As a Cell Site has an outage (Ie. humidity issues, vandalism, extreme weather) they signal an outage to the DU's, which means customers are impacted. The systems Engineers are responsible for meeting and exceeding KPI's and SLA's to ensure outages are fixed in priority and severity sequence.
 

As part of a Wireless platform team, you will be supporting multiple critical applications by responding to high volume incidences and providing resolutions to Tier 1 and Tier 2 tickets.
This team oversees 4 teams - VMWare (Private Cloud), KAS (Kubernetes platform), Data Ops and Systems Operations (Shared Services) - the two focal points for this team is within VMware and Systems Operations, but there will be opportunity to dive into Kubernetes, AWS work as well. Horizontal movement for technical expertise expansion is an option! Also room for growth into a Escalation point, Lead etc. is always top of mind for this team.
Very close-knit team, collaborative, truly a family feel -- share memes, like to work hard play hard and always there to support each other.
 

Must Have Skills:

2-3 years of professional experience, ideally within an enterprise environment supporting high volumes of tickets and incidences.
Must have experience as an engineer resolving T1, T2, and T3 tickets
Platform Support specifically within VMware and Linux is primary focus
Building and administering multiple VMware products across multiple locations and data centers
Working with VMware services and tools
Scripting knowledge is helpful: Shell Scripting, Python Scripting, PowerShell Scripting
Tracking tickets within JIRA and updating completion/documentation as needed
 

Nice to Have Skills:

Kubernetes and AWS
 

Education/Certification Requirements:

Associates degree or equivalent
 

Day to day responsibilities:

Help manage a high volume of incidences/tickets that directly or indirectly impact customer wireless networks. Could be managing up to 30 critical tickets in a month with over 50 less complex tickets. High volume incident management.
Timely response to priority tickets that come through the NOC due to outages (prioritization based on severity, customer outage = Sev1)
Support troubleshooting efforts and documenting the actions
Help restore service at outage sites
Running scripts and performing deployments based on SOP’s and MOP’s
Perform scheduled health checks